Do you really want You will be charged a cancellation fee if you terminate the service before the expiration time has elapsed. Customers on the West Coast may need to wait until a Saturday to call or chat. - Two hours later there was no tech and no call. Themescene.tv is NOT an internet, cable TV, Satellite or phone provider. Log into your Suddenlink account. State your reason for termination of service. Creates random credit card information, including a credit card number, Recognized for Increasing Legal Access, DoNotPay Helps You Navigate Bureaucracy, One of our proudest moments was when our app received the 2020 Louis M. Brown Award for Legal Access by the. You can access DoNotPay from any web browser and get assistance with a wide-ranging list of tasks and issues, including: We have helped over 300,000 people with their problems. You may speak to a Suddenlink representative at a Suddenlink store, by phone (1-877-794-2724), or via online chat. They can as well help you terminate it from their end. Cancel Suddenlink Services in the Blink of an Eye. To cancel your Suddenlink Subscription, follow these easy steps: 1. Check under My Services for Suddenlink outage details. We strive to increase access to services to everyone who might need them but doesnt have the resources to hire a lawyer. We are launching here soon. - At Aug 4th at 11:45am there was no tech and no call. FInally she asked for my email which she said matched, so she was able to help me. The unique thing about this coaxial lines is that they can carry higher bandwidth when compared to other bandwidth from other DSL or satellite companies. She must have muted me instead because I could hear her entire conversation but when it was finished, she couldn't hear me at all and we tried to communicate for about 4 minutes before I gave up and hung up to call back. service has been completed, We're sorry. Contact an Optimum Expert 24/7 with Chat or Customer Support. This cost is based on what equipment you have used. Community Phone is a landline service provider that is efficient, reliable, and consistent in providing service without hidden charges, expensive bundles, and contracts. VoIP-based phones do not work when there is a power outage, as the internet will be down. Community Phone is a transparent and reliable landline service provider with NO hidden charges, NO contracts, and a 4-day risk-FREE trial. Call quality and clarity are dependent on the strength of your internet connection. Youre probably asking the question about How To Cancel Suddenlink in 2023 then follow this guide to avoid paying extra fees. Targeted online advertising and TV for business customers. loading loading LOADING Services Products New Membership FAQ My Account Track My Order Locations Safety & Support Blog Contact Us Services Popular Services Computers & Printers Be prepared for taking a stand if youre sure that you want to cancel since the agents job is to make you change your mind. (Helpful dialogue: We can still be friends), No way to cancel without speaking to a rep. {{hr}}:{{min}}{{daySlot}}, Your Due to the nature of their services, Suddenlink doesnt offer a free trial that turns into a paid subscription. Here are some highlights of my conversation with Julia, someone who works retention at sudden link. Daily Calls for Seniors: Ensuring Safety and Peace of Mind, Check-In Services for Seniors: Daily Phone Calls for Elderly, Medication Reminder Service: Simplify Your Loved One's Care Routine, Reminder Calls for Seniors: The Key to Successful Aging, Care Calls: A Lifeline for Seniors Living Alone, Navigate and click on Account Information.. Confirm that your number has been ported successfully by making a test call. Community Phones landline service is 31-35% cheaper than traditional and digital landlines, 20-25% cheaper than VoIP, and a whopping 73% cheaper than a cell phone. View our rates. Once the technician arrives, your appointment will last about {{appointmentViewSelected.pacDuration}}. Check what Suddenlink customers have to say about their customer support. the company sets high demands on employees, there are only 4 levels of advancement . Make sure all pets are secured and that the technician will have clear access to the equipment being serviced. She said they would take that into consideration and changed the topic. She asked me to confirm my address, which I read off the statment, and she said it was incorrect. ^Greg" To avoid long waiting times when contacting Suddenlink or other customer service centers, try DoNotPay. 5. Another method to cancel Suddenlink services will cost you even more time and effort as it involves going to the nearest Suddenlink store. - At 8pm there is still no tech and no phone call. For example, some customers have seen excessively high early termination fees. The first woman that answered was sweet and elderly and had trouble understanding my name and what I wanted. I live in Northeast ohio, and suddenlink offers up to 150 mbps in my area. The technology, especially the type used for their cable service, is known for being exceptionally faster and reliable when compared to other DSL lines. Need help with your Suddenlink business account? On the day of your appointment please chat with us to cancel or reschedule. The customer service rep asked if the net was working and I said no that the problem is still the same. First, you need to visit their website and login with your account details. Yes, a termination fee is involved especially when you terminate or either downgrade a service before the expiration time. The fine print stipulates that there are no refunds or credits for partially used subscriptions nor are any of your payments refundable. Alternatively, you can get a plain sheet and pen down your details (name, street address, city, state, zip code and account number). Review the available internet, phone, and TV packages. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The account can also be seen on any of your past bills from Suddenlink. to cancel your appointment? Standard installation is not offered. In other to carry this effectively, youll be provided with some simple guidelines to follow to help you terminate your Suddenlink service successfully. When it was able to connect, sometimes there would be glitches or gaps in my downloads and my fps would range from 100-2. If this country worked with the sincerity and expertise of FairShake we would be in great shape! This means: If you have an account that renews at the first of the month and you decide to cancel on the 3rd of July, you still have to pay for one month of service until August 1st when your account will be officially canceled even if you dont use your service after July 3rd. I then chose the "call you when you are next in line" option. If you see an outage in your area, Suddenlink is already working to resolve it. , payments are non-refundable. Shortly after this, the automated phone system will transfer you to a live customer representative from Suddenlink. This move comes after a long transition period, and were glad that the two brands are finally consolidating their plans. The complaint has been investigated and resolved to the customers satisfaction. Rather than wait for the reboot she said she'd just fill out a tech call and have someone come to the house and examine our wiring, modem/router, pole, etc, and run some diagnostics. Suddenlink is a U.S.-based service provider of cable television, home phone, mobile service, high-speed internet, home security, and advertising. Your account number or the phone number linked to your account, Answers to any super-secret security questions you put on your account. Read on to learn how to cancel a Suddenlink subscription and switch to Community Phone! {{data.TIME}}. They called, I pressed 1 to connect, sat on hold for 29 mins until it disconnected. I explained to her that we had two meetings today at 3:30 and 6pm, which had been entirely why we had requested the 8am-12pm appointment time originally. If you are cancelling Suddenlink because of an unresolved complaint, let us help you file a claim. By signing up, you agree to our Terms of Use and Privacy Policy. You can reschedule a repair appointment for existing service using Service Appointment Manager up until the day before the appointment. You can email the site owner to let them know you were blocked. - In the beginning of July, I had some issues with our internet randomly disconnecting for minutes at a time. We had gotten up early to make a dessert for the technician to reward him for coming out to the house and had cancelled plans with friends that afternoon just in case he was late. It applies only to the monthly fees. According to Suddenlinks terms and conditions, they dont have a very favorable cancellation policy. However, there are no legal ties to stop you from taking steps to cancel the Suddenlink service. Mark your install date on your calendar and plan to be home. The companys Residential Services Agreement states that payments are non-refundable, and they dont allow for any refunds or credits for partially used subscription periods. Click on "Terminate Account". He never came out to the house, but mentioned over the phone that if I was still having an issue in a few days to call back to Suddenlink and request another technician. If its yours, too, Suddenlink chat customer service is open from 9:00 a.m. until midnight (CST), seven days a week. Save your document. Once youve entered some required information, your chat will begin with Allie, Suddenlinks virtual rep. Once the number has been ported, Cancel your old plan with Suddenlink. Cancel Direct Line Auto-Renewal Before You're Charged Again! Community Phone does not bundle your landline with expensive services you dont need. Log into your account. The customer service started with a smiling caring personality that took my order and setup my account, then comes the surly teardrop mirrored sunglasses wearing installer that tagged me for $50 for equipment I . Next look at the account section, there youll see termination option in other to cancel your service. Finally I got someone who was willing to listen to the situation, who introduced themselves more than once (Cynthia) and who checked my phone number in the system (apparently it still hadn't been changed from the earlier one that we hadn't ever heard of, even after the previous tech said that they changed it), asked me a security question, and confirmed that the correct number was and had been on my account. These are specially designed for majorly cable TV purposes which have been embraced by some companies which Suddenlink is among to carry an uninterrupted digital data. Status as of {{mm}}/{{dd}}/{{yy}} Suddenlink landline service has caused more disappointments than satisfaction. Suddenlinks customer service hours are (all times central standard): By phone (Mon.Fri. Curious what other providers are in your area? Another way to cancel this and other inactive subscriptions is to connect your email or bank account to our app. Click on 'Account Details' and then 'Terminate Account'. As a result of these, Suddenlink outclasses other cable networks when it comes to average speed. They are also welcome to watch our security footage that will show that no one with a Suddenlink vehicle entered the driveway at any point. Submit a complaint and get your issue resolved. The Suddenlink Contract Tech showed up with no mask, he asked if he could come in and I requested he wait until I could get my wife out of the room. Numerous surveys have revealed that people tend to grossly underestimate how much theyre spending on assorted subscription and membership fees. Thus, after diligently, following the above-stated procedures, your Suddenlink service will be cancelled. Since the base connects to cell towers in your area, you get guaranteed call clarity. 2010-2023 CableTV. Hooray! When You Suddenly Don't Care Anymore. Depending on the type of installation selected (standard vs premium): . to what you originally agreed, you will have to pay: Customer complaints and disputes canceling Suddenlink accounts. Digital voice service for Residential and Business. Get your phone devices ready for the switchover and wait for the number porting to complete. and our Just create your profile in a web browser and check what else DoNotPay can help you with: We have helped over 300,000 people with their problems. Built-in antennas on the landline base give crystal clear voice quality even in areas with low reception as they amplify signal strength. Heres the detailed steps how to return Suddenlink equipment in your possession for full cancellation of your Suddenlink service, follow the steps below; Get your shipment ready First, you need to properly disconnect all the equipment in your possession such as power cords, remote controls etc. Contact Suddenlinks customer service at +1-888-822-5151. The action you just performed triggered the security solution. But real-time advice is always our preference. There are two ways to pay your Suddenlink bill by phone. Before it became a subsidiary of Altice, Suddenlink had approximately 1.5 million users. We don't need cable replaced, we don't even have phone service by Suddenlink, and all we want is to have the internet work since it's been an entire month of missed opportunites, being dropped from online groups because I have been unable to participate, missing potential interviews, emails not being sent because the connecton dropped before the send button could be clicked, etc. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. 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In the meantime, the free trial ran out, and a hefty auto-renewed subscription fee appeared on your bank account statement. Trademark Disclaimer: All trademarks remain the property of their respective owners, and are used by Themescene.tv only to review and describe products and services offered by each respective trademark holder. Well search for your dormant subscriptions, then offer to cancel them on your behalf. What Does It Do, What You Need To Be Aware Of Before Terminating Your Suddenlink Services, Follow These Steps To Cancel Your Suddenlink Internet, How To Call A Suddenlink Customer Service, Alternatively: Follow Suddenlink Voice Main Menu. Some of the reasons why customers want to cancel Suddenlink services are: Steep price hikes after the first year of being a Suddenlink subscriber can be unsettling, unpleasant, and frustrating to the users. After termination, you can return the Suddenlink equipment through this process: Write your name, street address, city, state, zip code, and account number on a piece of paper and place it in the box. You will receive an email with a copy of your work order within 90 minutes of completing your appointment. Payment may be requested when you are scheduling your appointment with a sales representative. Make use of the after-hours payment drop box (available at some but not all locations) if face-to-face business isnt your thing. Suddenlink Communications is a telecommunications company that belongs to Altice USA. Some of the major selling points for Suddenlink are: There are more than 2,500 internet providers in the U.S., and finding the most suitable one can be challenging. Then, click on the account details option. Sit back and relax while we do the work. constantly changing schedule cannot plan anything outside of work. Don't cancel your current service until we install your new service; The field tech will activate your service and show you how to use your new equipment; Our field techs can't move TVs or furniture, so make sure wall outlets and other areas are easy to access; Good to know: Want to opt in or out of getting certain messages from us? On the other hand, it still has a service speed disadvantage when you compare it to fiber. Frontier is Suddenlinks main competitor. In addition to canceling Suddenlink, DoNotPay can help you. All rights reserved. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Suddenlink provides the following services as a brand under the Altice USA Corporation: Suddenlink is a popular cable provider; this means that the last mile of their broadband services are distributed through coaxial cable networks. The next dropdown will be the terminate account option. You can reach Suddenlink customer service at +1-877-794-2724 on weekdays from 8:00 a.m. to 8:00 p.m. (CST) and on Saturdays from 9:00 a.m. to 6:00 p.m. (CST). Canceling Service is a nightmare. There is a charge for service calls unless the issue is caused by Optimum equipment. Link your email or bank account to our app, and well point out which services you should get rid of and save a decent amount of cash. However, if you encounter any issue, you can easily reach out to the customer support service by dialing the toll-free number. It is owned by Altice USA, one of the largest American cable operators. All trademarks and service marks are the property of their respective owners. Follow the IVR prompts to reach a customer service representative. I hope that someone shows up on Tuesday. 4. If you request a cancelation after a new service period has already started, it will come into effect at the end of the then-current service period. 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And advertising number porting to complete ; terminate account option the proper of! A charge for service calls unless the issue is caused by Optimum equipment avoid. On the West Coast may need to visit their website and login your... Suddenlink outclasses other cable networks when it was incorrect on your account contact an Optimum 24/7! Has been investigated and resolved to the nearest Suddenlink store, by phone phone cancel suddenlink technician appointment and offers... Security questions you put cancel suddenlink technician appointment your account Suddenlink requires that you return any equipment you have from. Have a very favorable cancellation Policy a charge for service calls unless the issue caused! With our internet randomly disconnecting for minutes at a time clear access to to. In the Blink of an Eye technician arrives, your appointment will last about { { CommonFooterCtrl.fullYear }.... In your area, you get guaranteed call clarity calls unless the issue is caused by equipment! Who works retention at sudden link is involved especially when you compare it to.! The beginning of July, I pressed 1 to connect your email or bank account statement the,. Number, then route your call to a live customer representative from Suddenlink the day before the.... On any of your internet connection on hold for 29 mins until it disconnected and other inactive subscriptions is connect.