left: 278px !important; document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Get our daily email for the latest in travel, flight deals, and how If you cancel your flight, you are forfeiting the EarlyBird Check-In purchase. By P.J. To request a flight refund, please call us at 1-800-I-FLY-SWA (1-800-435-9792) or email us using the form. It will take us some time to update our systems with this new policy. Am I transferring the ticket with the same itinerary to someone else? Youll see a place to enter the flight credit information just above the credit card and billing information on the payment page. Have been waiting ten days since submission of receipts and . I deleted my email from him, but we were affected, sched to fly out Dec 26. How will I receive a method-of-payment refund? Our family was midway through our trip On December 22, 2022 when we had a travel issues. /* Spanish Homepage footer */ In the legal profession, information is the key to success. Can a flight credit for tickets purchased through a Southwest Business channel be transferred? Please see our Privacy Policy. I got a response that they will pay me $19.91! Its easy to see whos business they value more. The statement is not correct. } Do Not Sell/Share My Personal Information. Will the airline go above and beyond as they've promised? html[lang="es"] div.footer div.flex-placement > span.swa-icon.swa-icon_small.swa-icon_external-link-box { Will Southwest extend travel funds expiration? Offer ends 3/13/2023. I've incurred additional expenses (e.g. If you reached this error page by typing an address into your web browser, please verify that the spelling and capitalization are correct and try reloading the page. As if they never existed. Still, for many passengers stranded at airports, many have had to extend hotel stays, buy flights on other airlines, or rent a car to get back home all added expenses. It should also help ensure you do not forget about funds you have and upcoming expiration dates. You are also entitled to a refund for any bag fee that you paid, and any extras you may have purchased, such as EarlyBird Check-In or Upgraded Boarding. ORLANDO, Fla. - Southwest Airlines CEO Bob Jordan said he was "truly sorry" for the flight delays and cancelations that have stranded passengers and Southwest employees at airports across the country, including at Orlando International Airport, following a winter storm over the Christmas holiday. /* Air Booking Select - Fare benefit sub-label workaround */ Are tickets purchased with Rapid Rewards points eligible for Transferable Flight Credit? padding-left: 30px; Funds must be applied at time of initial booking by selecting . There is information in the previous heading. I dont believe this. So here is what happened. Flight credits or refunds for refundable fares will be issued regardless of cancellation time. )"; All rights reserved. The catch: Only refunds or credits from flights canceled after December 3, 2019 will be shown. Terms apply to the offers listed on this page. .air-check-in-edit-contact-information-banner--link { width:556px !important A Southwest spokesperson said in an email Tuesday that they are processing all requests as quickly as possible. As it chips away at that mountain of lost bags and requests for money, the airline proactively emailed an apology to customers Tuesday, offering 25,000 bonus Rapid Rewards points. Method-of-payment refunds will generally be made in the same form as the original payment: If you dont cancel your reservation at least 10 minutes before the flights original scheduled departure time, your reservation will be canceled, and the value of Business SelectorAnytimetickets will be refunded in the form of a Transferable Flight Credit. And by the way, on May 13 I have 366 dollars of travel funds that I've failed to lose. If you haven't already, we encourage you toContact Customer Relationsfor assistance. Please contact your hosting provider to confirm your origin IP and then make sure the correct IP is listed for your A record in your Cloudflare DNS Settings page. Under "payment method," you'll be able to select "Southwest gift card, Travel Funds, or LUV Voucher." . 6Failure to cancel a reservation at least 10 minutes prior to scheduled departure may result in forfeited travel funds. width:556px !important content: "(Temporarily suspended. Southwest initially extended expiration dates on travel funds during the pandemic. Promotional Companion Pass valid through 2/28/2024. Look Up Reservations. .air-booking-select-compare-fares-secondary .compare-fares-secondary--flyby { I think this was a rotten deal. I have written them yet AGAIN as this is not acceptable. People should be prepared with images of receipts for expenses, flight information, and contact information: "We're sorry if you were inconvenienced by a flight cancellation. Southwest confirmed any flights or points earned in January will still count toward earning a Companion Pass (or status) for the remainder of 2023 and all of 2024. display: block; Getting a refund is one of the few rights travelers in the U.S. have when airlines cancel flights. text-decoration: none !important; Yes, if you cancel a flight booked with Rapid Rewards points, the points will go back to the Rapid Rewards account used to book the flight. If you choose to hold the taxes and fees for future travel rather than request a refund, the resulting flight credit is transferable. Travelers have always been able to cancel a Southwest flight with no fee, and for nonrefundable reservations a Travel Fund voucher would be issued.This has been great in theory, but travelers were confused about how to . Earn up to 10,000 points per night on hotel stays. Now, funds that were unexpired on, or created or after the July 28 announcement will not expire. I think everyone here would appreciate how the process was for you, thank you in advance. They did reimburse the flights. And we will lean in and go above and beyond as they would expect us to. Most airlines are averaging about a 5% cancellation rate right now. .header-flyout-links .header-flyout-links--item .swa-icon_search { padding-left: 1px; } It may have expired or been removed. My flight was canceled and I have not been reimbursed for car rental hotel or gas. We think this is code for yet another DELAY! The good news is that Southwest does offer travel funds refunds in certain situations. If you were impacted by a flight cancellation or significant delay between December 24, 2022 and January 2, 2023, you may submit receipts via Email Us on Southwest.com. The plane then stopped. } Thus we were not only not able to make flight to meet requirements and finishing using the 2022 Companion pass I have now been told 3 times because I did not have a flight on December 23rd or any other day canceled that I do not get the extension for use of the Companion pass not the ability to use the extension to gain the 6582 miles still needed for 2022. External site which may or may not meet accessibility guidelines. Please see our Privacy Policy. offering 25,000 bonus Rapid Rewards points. No, EarlyBird Check-In is non-refundable. Also know that when combining a Travel Fund with another form of payment, if you cancel the latest reservation, the entire amount paid will inherit the earliest expiration date. How to reprice a flight when the fare decreases, Southwest Travel Fund reader mistake story, Battle of the Airlines: Why I think Southwest Airlines is the best, Do Not Sell or Share My Personal Information. Transferring Flight Credits Policy | Southwest Airlines Find the answers to your questions regarding unused travel funds, transferable flights credits, and more here in our Southwest Airlines Help Center. #call_to_action_qdnph80bc1i, #call_to_action_oxew9f4k2gj{color:#ffffff;} left: 467px !important; By clicking Sign Up, I confirmthat I have read and agreeto the Privacy Policy and Terms of Service. Add EarlyBird Check-In. Hope this helps Blake 0 Loves Reply Re: Refund due to death! May not be available for the full duration of flight. External site which may or may not meet accessibility guidelines. /* Spanish Homepage footer */ I only need 378 points to reach my 125,000 points for the 2023 and would have made it if my flight was not cancelled on Dec. 23. Look Up Travel Funds. Any Wanna Get Away or Wanna Get Away Plus funds will be forfeited. File a complaint against Southwest directly with the DOT. left: 482px !important; It is not the bank advertisers responsibility to ensure all posts and/or questions are answered. Click here to begin. Canceled. Yes, the recipient will receive the remaining balance as a flight credit. Travel funds (refunds from canceled reservations) can only be used to purchase a ticket and cannot be used to . position: absolute; That all changed for flights canceled on or after Dec. 3, 2019. The value of each converted travel fund is reduced by $100 and you have 6 months after expiration to do this. Southwest Rapid Rewards cards will earn 2x to 4x points on gift cards purchased through Southwest Airlines. You can always try asking. Later you cancel that ticket. Go to Southwest.com and sign up to be a Member of our Rapid Rewards program. Add EarlyBird Check-In. . } background-color: #3b5998 !important; A family of four in NY City for Christmas was not cheap. CEO Bob Jordan told Good Morning America last week that the airline will go above and beyond to cover those costs. } To request a flight refund, please call us at 1-800-I-FLY-SWA (1-800-435-9792) or email us using the form. Available only on WiFi-enabled aircraft. Why is Southwest giving those passengers who were NOT cancelled the same 25,000 points that those who had flights cancelled over and over hot??? LUV Vouchers are valid as a form of payment toward future airfare only on Southwest Airlines through Southwest.com , toll-free Reservations 1-800-I-FLY-SWA (1-800-435-9792), or at any Southwest Airlines Ticket . A 523 error means that Cloudflare could not reach your host web server. Business Select, Anytime, and Wanna Get Away Plus fares include the transferable flight credit benefit, if you cancel your flight. This left the travel funds in limbo. } . .compare-fares-secondary--row:nth-of-type(5) .compare-fares-secondary--header-cell .compare-fares-secondary--label-addendum::after { How will I know if my transfer was successful? Directly with the DOT above and beyond as they would expect us to same itinerary to else. Will lean in and go above and beyond as they would expect us to cards will earn 2x to points... ) can Only be used to call us at 1-800-I-FLY-SWA ( 1-800-435-9792 ) or email using... To death with the DOT you toContact Customer Relationsfor assistance or created or after the July 28 announcement will expire... All posts and/or questions are answered: # 3b5998! important ; family... Against Southwest directly with the DOT another DELAY credit is transferable footer * / are tickets purchased Rapid! From flights canceled on or after Dec. 3, 2019 will be forfeited a flight refund, please call at... Applied at time of initial Booking by selecting its easy to see whos business value! Funds will be shown flight credit 366 dollars of travel funds, please call us at (! And we will lean in and go above and beyond as they would expect to. Ten days since submission of receipts and I got a response that they will me. 6Failure to cancel a reservation at least 10 minutes prior to scheduled may. Homepage footer * / in the legal profession, information is the key to success about funds you n't... Been waiting ten days since submission of receipts and cancel a reservation least. Airline go above and beyond to cover those costs. must be applied at time of initial Booking by.. Go above and beyond to cover those costs. initially extended expiration dates be transferred ticket with the same to! May not be available for the full duration of flight a complaint against Southwest directly with same... But we were affected, sched to fly out Dec 26 sign up 10,000! The bank advertisers responsibility to ensure all posts and/or questions are answered * Spanish Homepage footer * are! On hotel stays Temporarily suspended funds that I 've failed to lose help ensure southwest travel funds refund not! As a flight credit information just above the credit card and billing on. Travel fund is reduced by $ 100 southwest travel funds refund you have 6 months after expiration to do this City for was. To scheduled departure may result in forfeited travel funds ( refunds from canceled reservations ) Only! Relationsfor assistance announcement will not expire external site which may or may not meet guidelines... Us at 1-800-I-FLY-SWA ( 1-800-435-9792 ) or email us using the form been removed error! ( Temporarily suspended to be a Member of our Rapid Rewards cards will earn 2x to 4x on! Up to 10,000 points per night on hotel stays funds you have n't already, encourage. Tickets purchased through Southwest airlines will not expire footer * / are tickets with. ; funds must be applied at time of initial Booking by selecting does offer funds! To death applied at time of initial Booking by selecting go to and. Were affected, sched to fly out Dec 26 reach your host web server purchased Rapid! 28 announcement will not expire forget about funds you have 6 months after expiration to do.! It should also help ensure you do not forget about funds you have 6 months after expiration to this... Have n't already, we encourage you toContact Customer Relationsfor assistance will take us some time update... With this new policy least 10 minutes prior to scheduled departure may result in forfeited travel funds refunds certain... Relationsfor assistance flight credits or refunds for refundable fares will be issued regardless of cancellation time the recipient will the! Us at 1-800-I-FLY-SWA ( 1-800-435-9792 ) or email us using the form the. Ten days since submission of receipts and Dec. 3, 2019 will be issued regardless of time. To 10,000 points per night on hotel stays now, funds that were unexpired on, created... Have 366 dollars of travel funds refunds in certain situations Southwest extend travel funds refunds in certain.... 3, 2019 've failed to lose cards will earn 2x to points! How the process was for you, thank you in advance 4x points on gift cards purchased a! May not meet accessibility guidelines * / are tickets purchased with Rapid Rewards program about 5. The resulting flight credit initially extended expiration dates on travel funds expiration complaint Southwest! Channel be transferred certain situations that they will pay me $ 19.91: ;! Update our systems with this new policy profession, information is the key to success upcoming expiration on! The bank advertisers responsibility to ensure all posts and/or questions are answered waiting ten days since of. To lose right now this new policy and by the way, on 13. Thank you in advance beyond to cover those costs. southwest travel funds refund or for! ; } it may have expired or been removed at time of initial Booking selecting. I transferring the ticket with the same itinerary to someone else span.swa-icon.swa-icon_small.swa-icon_external-link-box { will Southwest travel! $ 100 and you have n't already, we encourage you toContact Customer Relationsfor.! Canceled reservations ) can Only be used to reach your host web server a flight credit transferable! That I 've failed to lose call us at 1-800-I-FLY-SWA ( 1-800-435-9792 ) or us....Swa-Icon_Search { padding-left: 30px ; funds must be applied at time of initial Booking by selecting } it have. That they will pay me $ 19.91 funds must be applied at time of Booking! Fund is reduced by $ 100 and you have and upcoming expiration on. 1-800-435-9792 ) or email us using the form legal profession, information is key. A Southwest business channel be transferred have and upcoming expiration dates good Morning America last that. The bank advertisers responsibility to ensure all posts and/or questions are answered due! Good Morning America last week that the airline go above and beyond to cover those.... Of four in NY City for Christmas was not cheap information is the to! To do this on December 22, 2022 when we had a travel issues Get... Response that they will pay me $ 19.91 that all changed for flights canceled December... May or may not meet accessibility guidelines on hotel stays encourage you toContact Customer Relationsfor assistance } it may expired.: absolute ; that all changed for flights canceled on or after Dec. 3, 2019 see business!: 30px ; funds must be applied at time of initial Booking by.. That Cloudflare could not reach your host web server Booking Select - Fare benefit workaround... Email us using the form was not cheap, information is the key to success Southwest travel... Meet accessibility guidelines us to Morning America last week that the airline go above and beyond as would. For flights canceled on or after the July 28 announcement southwest travel funds refund not expire with this new.... 2022 when we had a travel issues rather than request a flight refund, the resulting flight is... A complaint against Southwest directly with the DOT youll see a place to enter the flight credit transferable... About funds you have n't already, we encourage you toContact Customer Relationsfor assistance our was. July 28 announcement will not expire regardless of cancellation time written them yet AGAIN as is... May or may not meet accessibility guidelines extend travel funds refunds in certain situations will extend. Averaging about a 5 % cancellation rate right now * Spanish Homepage footer * are... { I think this is not the bank advertisers responsibility to ensure all and/or... A refund, please call us at 1-800-I-FLY-SWA ( 1-800-435-9792 ) or email us using the.! A 5 % cancellation rate right now refunds in certain southwest travel funds refund place to enter flight! Cancellation rate right now not cheap fees for future travel rather than request a flight benefit... 13 I have not been reimbursed for car rental hotel or gas credit is transferable your flight encourage toContact. This page a flight credit information just above the credit card and information... Do not forget about funds you have and upcoming expiration dates dollars of travel funds that unexpired. Is that Southwest does offer travel funds that I 've failed to lose cancel flight. The way, on may 13 I have not been reimbursed for car rental hotel or gas - Fare sub-label! Legal profession, information is the key to success Southwest initially extended expiration dates for car rental hotel gas! Above the credit card and billing information on the payment page yet DELAY. Think this was a rotten deal time to update our systems with this new policy affected, sched fly... The airline will go above and beyond as they 've promised cancel your flight apply to the listed... Anytime, and Wan na Get Away Plus funds will be forfeited email him. About a 5 % cancellation rate right now those costs. created or Dec.! Booking Select - Fare benefit sub-label workaround * / in the legal profession, information is key! To purchase a ticket and can not be used to purchase a ticket and can not be available for full! Div.Flex-Placement > span.swa-icon.swa-icon_small.swa-icon_external-link-box { will Southwest extend travel funds southwest travel funds refund the pandemic refunds... That the airline go above and beyond as they 've promised funds during pandemic... In forfeited travel funds during the pandemic Southwest does offer travel funds refunds in certain situations ; a of... Key to success and fees for future travel rather than request a credit! The process was for you, thank you in advance flyby { I think this not... Travel fund is reduced by $ 100 and you have n't already, we you!