Eve had me sign new paperwork but I did not need to provide my credit card info again. Great 28 28 reviews 10. . The room was carpeted and tiled in kitchen and bathroom. We were immediately offered a different room to use for the rest of our stay (we declined and left promptly), our money was refunded, and the room was professionally exterminated, but all this doesn't change the fact that my son is now being treated for parasites (the treatment of which, by the way, is applying a layer of poison from head to toe). This is our guests' favorite part of Ocean City, according to independent reviews. We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didnt actually stay there. It was very small, and at the time, we weren't sure that it was a bedbug until we found a full grown female several moments later on the same bed. Respect the privacy of others. The room was very comfortable and apparently was recently. Front desk person was snotty and acted very indifferent to our complaints and requests. In fairness to the hotel and its staff, this situation was handled well. She then assigned us a new room. Bed bugs "hitchhike" on luggage, clothing and all kinds of stuff. Again, all of this exceeded what we had in mind and it was nice to sleep on comfortable beds in a clean and hospitable room. We could see ocean and the bay, sunset took my breathe away. Free WiFi access is available. We arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. Report inappropriate content forsynthia NJ 5 posts 4. We arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. She checked me in. There was vacancy at the motel and this was a busy weekend coming up it was bike week. Posts are solely the responsibility of their respective authors. more. We were immediately offered a different room to use for the rest of our stay (we declined and left promptly), our money was refunded, and the room was professionally exterminated, but all this doesn't change the fact that my son is now being treated for parasites (the treatment of which, by the way, is applying a layer of poison from head to toe). Highly recommended! ~disappointed, The Worst Customer Service(Rude and Unprofessional), This Hotel has the the worst customer service.I booked a room for 3 days and tried to cancel a few hours later due to a sick child.I called the hotel several times.they denied a refund or rescheduling.One of the customer representatives said to me several times"Don't interrupt me" and "I don't have more time to talk to You"and hanged up on me while I was talking. The lady at the front desk was very standoffish and rude. We brought it up to the front desk and asked for a new room. If notice of date changes or cancellations are not received prior to the date of arrival as indicated below, your deposit will be forfeited. He told my husband he had been assigned that room. Ocean City, MD, Hampton Inn & Suites Ocean City/Bayfront-Convention Center4301 Coastal Hwy Ocean City, MD, Knights Inn Ocean City201 N Baltimore Ave Ocean City, MD, La Quinta Inn & Suites Ocean City106 32nd St Ocean City, MD, Courtyard Ocean City Oceanfront2 - 15th Street Ocean City, MD, LONG & FOSTER: OCEAN PINES Vacation Rentals Office12216 Ocean Gtwy, Ste 800 Ocean City, MD, Baja's Amusements12639 Ocean Gtwy Ocean City, MD, Baja Amusements12639 Ocean Gtwy Ocean City, MD, Ocean Pines Independent12417 Ocean Gtwy, #7 Ocean City, MD, Ocean Voyager3201 N Baltimore Ave Ocean City, MD, Princess Bayside Beach Hotel4801 Coastal Hwy Ocean City, MD, Thunderbird Beach Hotel600 N Saint Louis Ave Ocean City, MD, Comfort Suites12718 Ocean Gtwy Ocean City, MD, Holiday Inn Ocean Maryland710 N Philadelphia Ave Ocean City, MD, Bonita Beach Hotel8100 Coastal Hwy Ocean City, MD, Madison Beach Motel9 N Baltimore Ave Ocean City, MD, Francis Scott Key Family Resort12806 Ocean Gtwy Ocean City, MD, Bedtime Inn12534 Ocean Gtwy Ocean City, MD, Summer Beach Condominiums3 35th St Ocean City, MD, Ocean Villas II by Evrentals105 120th St Ocean City, MD, Plantation House Bar & Grill12308 Ocean Gtwy Ocean City, MD, Ocean Mecca Motel23rd St & N Baltimore Ave Ocean City, MD, Crystal Sands Motel1705 N Baltimore Ave Ocean City, MD, Dogtel Hotel LLC12006 Ocean Gtwy Ocean City, MD, Thunderbird Beach Motel3110 32nd St Ocean City, MD, Summer Beach Condos3 35th St Ocean City, MD, Bongos12445 Ocean Gtwy, #7 Ocean City, MD, Quality Inn Park De VilleOcean Front And 54th St Ocean City, MD, Ocean Manor107 Wicomico St Ocean City, MD, Rodeway Inn29th Street And Ocean Front Ocean City, MD, An Inn on the Ocean1001 N Atlantic Ave Ocean City, MD, Ocean Club Nightclub101 1st St Ocean City, MD, Phillips Beach Plaza Hotel1301 N Atlantic Ave, #1 Ocean City, MD, Ocean Greenery4805 Coastal Hwy Ocean City, MD, Alamo Motel12614 Ocean Gtwy Ocean City, MD, Marigot Beach Condominium10002 Coastal Hwy Ocean City, MD, Ocean Point Limited9923 Stephen Decatur Hwy, #6 Ocean City, MD, Holiday Inn Ocean Maryland6600 Coastal Hwy/oceanfront, Ocean City, Md 21842 Bishopville, MD, Conners Beach Cafe207 Atlantic Ave Ocean City, MD, Beach Plaza Hotel1301 Atlantic Ave Ocean City, MD, Atlantic Club11827 Ocean Gtwy Ocean City, MD, A Beach Taxi1201 Saint Louis Ave, Unit 2 Ocean City, MD, Bedtime Inn & Suites12534 Ocean Gateway Ocean City, MD. I can really say Hubby and I enjoyed our stay very much and maybe in fall return for another mini vacation. This was our 1st getaway during Covid and it was very nice. Is parking available at Crystal Beach Oceanfront Hotel? my version of THE BEACH EXPERIENCE, Location was amazing had a balcony facing the ocean and it was beautiful. She then assigned us a new room. Our entire stay was under 48 hours. Thanks again, we hope to see you soon! It was very small, and at the time, we weren't sure that it was a bedbug until we found a full grown female several moments later on the same bed. We took a four-day weekend here in June 2022 for the Father's Day holiday. The pool is small but the kids enjoyed it. I told her it was 1:30am in the morning that I had drove 9 hours to get there, I had unpacked all of our stuff and I was not moving. The hotel was super clean, our room was not "ocean view" but we could still see the beach/boardwalk from our balcony. However, our policies regarding cancellations are clear and we adhere to these for all guests. They will be marked as either direct view or partial view. Hotel on ocean front, room was located on side view, still good view of ocean w/balcony. Stevie and Nicki did everything they could to make sure we were comfortable and enjoyed our stay. I called the 800 number that I used to book the hotel (Booking.com) and they moved us to different hotel. They asked him for his room number and just gave him a replacement key. Our new room seemed fine except that the water in the shower didn't warm up much. The next morning while waking up, we found a stage 2 larva bedbug. We were near the elevator but never noticed noise.The pool is small but the kids enjoyed it. Crystal Beach Oceanfront Hotel 25th St. & The Boardwalk Ocean City, Maryland 21842. (20 minutes). Great view from our balcony. Lodging at the Crystal Beach can be oceanfront, ocean patio/pool/Boardwalk, ocean view and standard view. My son's asthma flared to the point where I had to find a medical supply to get him a nebulizer and asthma medication. Great location at the start of the boardwalk away from all the noise and lights. Bed Bugs. Crystal Beach Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival. 0.1 km from Crystal Beach Oceanfront Hotel Free Wifi Free parking Breakfast included Fairfield Inn & Suites Ocean City View Hotel 199 reviews 0.2 km from Crystal Beach Oceanfront Hotel Free parking Pool Special offer Visit hotel website Fish Tales Boardwalk Inn View Hotel 82 reviews 0.2 km from Crystal Beach Oceanfront Hotel Free Wifi Free parking It was yet another bedbug. I told Eve yes I did check in with her and how would I have a room key if I didn't and even explained the forms I sighed to her. carouselresort, Manager at Crystal Beach Oceanfront Hotel, responded to this review. It was very small, and at the time, we weren't sure that it was a bedbug until we found a full grown female several moments later on the same bed. It was exactly what I had expected after reading everyone's reviews. Error: It was exactly what I had expected after reading everyone's reviews. Jeff H, Thank you so much for taking the time to review your stay with us here at Crystal Beach. They have 2 pools and one has a restaurant/pool bar that has nice staff and good food. The hotel is 1 mi from Roland E. Powell Convention Center, and 1.5 mi from Jolly Roger Amusement Park. The room and everything in it seemed fine, clean, spacious when we got in. The property offers free parking. Summer Beach Condominium #3 35TH St Ocean City MD 21842. . The same lady that we first encountered was there again and was still unpleasant and unapologetic. Your contribution should be yours. toggle menu. Our hotel is on the boardwalk at 25th street in Ocean City, MD. Only a customer who booked through Booking.com and stayed at a specific property can write a review. 1687860|3,1687640,1691070|2,1686320,1691070|4,1691070,1653460,1682710,1680920,1674130|5,1687860,1674130,1674130|1,1682710|1,1680330,1687300,1683070,1687990,1680920|1,1687140, Crystal Beach Hotel (Hotel), Ocean City (USA) Deals, Frontier Town Wild West Show & Western Theme Park, Roland E. Powell Convention Center & Visitors Info Center, Worcester County Library - Ocean City Branch, Personal or sensitive info (e.g. It seemed that she was only trying to overcompensate for what had happened. Hotels near Crystal Beach Oceanfront Hotel, InterContinental (IHG) Hotels in Ocean City, Hotels near Raggamuffin Jewelry and Clothing, Hotels near Saint-Georges-de-Commiers Station. Our goal is to give our guests the most relaxing experience and these comments make it clear we have work to do on that count. The room and everything in it seemed fine, clean, spacious when we got in. If you stayed at this property through Booking.com, you can write a review. The lady at the front desk was very standoffish and rude. Room types may vary. Staff was friendly, professional and helpful. 3 adults, 2 children were fine in room with 2 double beds and sofa pull out. The most helpful contributions are detailed and help others make better decisions. The balcony had two chairs, with room for more.The front desk staff and housekeeping were courteous and helpful.Situated on 25th and Boardwalk, the area is more quiet than ifyou were staying closer to the amusement pier end of the boardwalk and the hotel is family oriented.The only thing we didn't like, was that the outside light on eachbalcony came after dark and you did not have a way to turn it offif you didn't want the bright light on when you were sitting there.Overall, it is a very nice hotel and I would reccomend anyone to stay here. Please enter the dates of your stay and check what conditions apply to your preferred room. The light fixtures had mold and rust all over them, the carpeting was lifting off the floor, and the room smelled like chemicals and musty wet dog. Booked a room facing the ocean, which had a small but nice balcony overlooking the boardwalk. Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. I will be staying there again next year and will recommend it to everyone. We actually got a picture of this one. The amenities were fantastic! We have Barracuda poolside bar & grill located in our Baltimore Building with great food and drink specials. They're also applicable regardless of the comment's tone. Reviews are most valuable when they are original and unbiased. The room and everything in it seemed fine, clean, spacious when we got in. Unfortunately, we did experience some mechanical issues earlier in the season but I can assure you that they have been taken care of. Do yourself a favor and stay someplace else. Brunch, Be near the most popular area in the most affordable of Ocean City's Boardwalk hotels! Phone 800-641-0011 Front Desk 410-289-7165 Email reservations@jameshospitality.com Anonymous on 09/02/2020 We appreciate you letting us know of the issues you experienced with our reservation office. YUCK! Crystal Beach Hotel in Ocean City. The room was an ocean view on the top floor. Ocean City, MD - Crystal Beach Hotel - "Really nice! Barracuda's Bar & Grill : Closed from Sat, Oct 01, 2022 until Mon, May 29, 2023, Bar is closed from Sat, Oct 01, 2022 until Mon, May 29, 2023, 2nd Floor Pool & Bar: Closed from Mon, Oct 03, 2022 until Mon, May 01, 2023, Boardwalk Pool: Closed from Mon, Oct 03, 2022 until Mon, May 01, 2023. Review tags are currently only available for English language reviews. We left to return later while she was leaving and another lady started her shift. The room and everything in it seemed fine, clean, spacious when we got in. We have stayed at the crystal beach hotel before without incident but because he was so rude and nasty, we have crossed the hotel off the list. Do you have elevators or easier access for people who can't go up and down lots of steps very easy? What an awful way to start a weekend away. Tripadvisor performs checks on reviews. Bed Bugs. Booking.com. The next morning while waking up, we found a stage 2 larva bedbug. Taxes and fees that are shown are estimates only. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. The view was beautiful. Holiday Inn Express & Suites Ocean City - Northside, an IHG Hotel, Country Inn & Suites by Radisson, Ocean City, MD, Microtel Inn & Suites by Wyndham Ocean City, Holiday Inn Express & Suites West Ocean City, an IHG Hotel. Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this. Also a plus is the parking garage! We have been here 3 years in a row. It is right on the boardwalk and you can park your vehicle in the garage and not have to move again until you leave. You must show a valid photo ID and credit card upon check-in. Free WiFi access is available. I would definitely stay here again. Our new room seemed We arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. This one appeared to be either a 5th stage or adult bedbug. Very quiet Staff was very helpful. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. The carpets are dirty and need a good cleaning. I would definitely consider staying again. First impression was not well maintained, but I'm glad we chose this place. Most of the pool was in the shade by 3pm so it got a little chilly. The room was clean and the hotel was great. No real lobby area. Stayed in a handicap unit to accommodate our son staying with us. Our entire stay was under 48 hours. Ample cabinet space for food Tips if you decide to stay here: Bring hangers because there isnt a lot of drawer space Bring hand soap because their soap is extremely drying Bring cleaning supplies (dish soap, Lysol wipes, paper towels, etc). Just an all around wonderful experience. Parking is very limited. She then assigned us a new room. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. Thank you so much for taking the time to review your stay at Crystal Beach, I am very happy to hear it was enjoyable and that you will be bring the family next time! Barracuda's Bar & Grill, and direct access to the beach! Crystal Beach Hotel has been welcoming Booking.com guests since Jan 28, 2014, Located in the heart of Ocean City, this hotel has an excellent location score of 8.5, Select dates to see this property's availability and prices, Open for: It does not change the fact that I will never return to this establishment, and I am hopeful that none of you relive our experience. 14 years ago A private bathroom comes with a bath or shower. Amenities; Gallery. Inn on the Ocean Bed & Breakfast 1001 Atlantic Avenue, . It was nice to have the little kitchenette with a small refrigerator, microwave and sink. It has been been recently remodeled and the beds were very comfortable. You are seconds away from the best deals at Crystal Beach Hotel Ocean City, MD! This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Thank you from me and my grandchildren and you will be seeing us again. We shared the Barracuda Como great value for the money. <[emailprotected]edbugregistry.com>. In the room beside us was a big family with 4 kidsthey were also associated with another family down the corridor that also had several children. . Would stay their again. I cannot say enough of wonderful things about this hotel and staff. I should've known we would be in for a rough stay when we were greeted by a barefoot receptionist and a hair in my husband's food at the poolside restaurant. 11 am - CLOSE. I would highly recommend to anyone going to the beach. Unfortunately, we did experience some mechanical issues earlier in the season but I can assure you that they have been taken care of. 10% cheaper Dunes Suites Oceanfront 0.15 mi Outdoor pool, beachfront, Tea/coffee maker $80+. This one appeared to be either a 5th stage or adult bedbug. We checked into Crystal Beach on Friday, September 23rd around 11:30pm. We will use this feedback to improve on the places where we have failed. Staff was less than easy to get along with. Bed Bugs. Tripadvisor performs checks on reviews. We arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. The next morning while waking up, we found a stage 2 larva bedbug. Cribs and extra beds aren't available at this property. Bays Sails Inn 102 60th St Ocean City, MD. 477 reviews #77 of 117 hotels in Ocean City Location 4.3 Cleanliness 3.6 Service 3.6 Value 3.6 The Crystal Beach Oceanfront Hotel is located at 25th Street and the Boardwalk. carouselresort, Manager at Crystal Beach Oceanfront Hotel, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC, Lock in the lowest price from these sites. YUCK! Are there opportunities to exercise at Crystal Beach Oceanfront Hotel? I don't think we'll ever be returning, though.More. My husband said I'm sorry but we are in this room. To see correct prices and occupancy info, add the number and ages of children in your group to your search. The police were called and they informed us that the hotel could require us to move. language, whether its just a rating or contains comments as well, etc.). Tripadvisor performs checks on reviews. I had to go to the front office and get towels they did not give any wash cloths at that time. However, we wont display any reviews that include or refer to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. Bed Bugs. A great family oriented place! Quite spot. The lady at the front desk was very standoffish and rude. One room wasnt available at 4pm when one person in our party tried to check in and I asked if they would call us when the room was ready and they said they would but they never did. A friend of mine noticed on the wall right behind the headboard that there was a bug crawling. View Bed Bug Reports For Your Next Stay Hotel (optional): City: State: (or) Zip: - Browse Reports by State As you noticed we really strive to provide great customer service and a clean hotel room for our guests to enjoy. If you are staying during the summer months be sure to take advantage of being a Carousel Group guest; Free Family Photos, Free Ice Shows at the Carousel, Movies on the Beach, and much more! Lock in the lowest price from these sites. Once they get your money, which is due at the time of booking and is completely non-refundable, they dont care at all. This time was just as nice as before. The staff was very welcoming and pleasant! We were fully refunded (at least, we were told. if the writer is claiming to be someone else). Like its sibling hotel The Carousel . After doing lots of internet research, I have learned that bed bugs have been making a strong come back in the United States, and that many hotels and motels, regardless of their quality, are struggling with infestations. Also a plus is the parking garage! The rooms are pleasant and clean. All rights reserved. Unfortunately, our stay came to a dramatic and disgusting hault when I woke my four year old son up from a bed swarming with little red bugs. We checked all of our belongings and moved everything into our new room. Enjoy exclusive offers from Crystal Beach Hotel in Ocean City MD on great hotel rooms and much more. Dear Linda, Thank you for leaving a review. This property has taken steps to provide more sustainable and eco-friendly travel. Sign up and we'll send the best deals to you. Guests are required to show a photo ID and credit card upon check-in. What are some restaurants close to Crystal Beach Oceanfront Hotel? Yes, guests have access to a pool during their stay. We come to Ocean City every other year an stay here. There was a problem loading the reviews. We LOVE Crystal Beach!!!!! Taxes and fees that are shown are estimates only. Ice machine didn't work. When I went to show her and explain it, the lady forcibly snatched it out of my hands and took it to a back room. We were immediately offered a different room to use for the rest of our stay (we declined and left promptly), our money was refunded, and the room was professionally exterminated, but all this doesn't change the fact that my son is now being treated for parasites (the treatment of which, by the way, is applying a layer of poison from head to toe). Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Free parking; Pool; Free WiFi; Gym; Non-smoking; Air conditioning; See all See all property amenities. As you noticed, we are on the quieter end of the boardwalk and have spacious rooms! We did a quick look over to assure ourselves that there weren't any bedbugs in this new room. It ruined our next day since I was up until 5:30 am on Tuesd. We deeply apologize for these grievous misstep in our performance. What are some of the property amenities at Crystal Beach Oceanfront Hotel? I was told that they couldnt guarantee anything but that it was added to our reservation. Bathroom was large and clean. Awesome..my first there we had a blast.. we are thinking of going againpeople ands staff we also nice and helpful. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. There are more places to choose from in the, crystal beach ocean city, hotel crystal beach, Frequently Asked Questions about Crystal Beach Oceanfront Hotel. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. That turned out to be a lie because shortly after we checked in the people in the room directly next to us checked in. When we saw how things were progressing, we called Saturday before our arrival. hotel chains have the most bedbug reports, Holiday Inn Express Hotel & Suites Ocean City, Howard Johnson Plaza Hotel Ocean City Oceanfront, LONG & FOSTER: OCEAN CITY Vacation Rentals Office, The Ryan Haley Team Ocean City Real Estate, Lynch, Vaughn - Ocean City Property Service, Hampton Inn & Suites Ocean City/Bayfront-Convention Center, LONG & FOSTER: OCEAN PINES Vacation Rentals Office. Many travelers enjoy visiting Main Street Berlin (8.1 miles), Calvin B. Taylor House Museum (8.1 miles), and Transpeninsular Marker (6.9 miles). Had two queen-size beds, nice size bathroom w/tub & shower and hair dryer, kitchenette (microwave, small fridge, bar sink, cabinet space, & coffee pot w . Thank you so much for the excellent review! Ocean City MD 21842. The sofa looks like it hasn't been pulled away from the wall in quite sometime, there were soo many dust bunnies and filth. There are so many great places to eat within walking distance. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Oceanfront Oceanfront Two Queen Beds More Info Book Now Booking.com does not accept responsibility or liability for any reviews or responses. To edit a review youve already submitted, contact our Customer Service team. Parking is very limited. Somehow she had that information even though she said I never checked in. I went to the lobby Sunday morning and spoke to the property manager Vincent Federighi and explained what had happened. Thanks for a great vacation. Nice place to stay. Map. We offer several different room types and are certain that we can find a room type to fit your family budget! YUCK! All content should be genuine and unique to the guest. When we took it to the front desk, a man named Norman that worked there was very pleasant and helpful. The staff speaks multiple languages, including English and Spanish. I stayed at the Crystal Beach Hotel, Room 512, and came home with bites all over myself and my wife. I am very sorry that you experienced these difficulties during your stay with us here at the Crystal Beach. We had a certified service animal with us still in training. Maybe the girl recognized him but I thought that was very unsafe. Location, close to many attractions and restaurants. It does not change the fact that I will never return to this establishment, and I am hopeful that none of you relive our experience. It was clean, it had an amazing view, the location was great, and I still cannot say enough about the friendliness and competence of the staff.