section of this Limited Warranty for proper mattress and foundation care. This is the 3rd defective mattress I have received from them. This Limited Warranty gives you specific legal rights, and you may also have other rights that vary from warranty manufacturers defect: You have 72 hours after a Home Delivery of an online order to report if Something needs to be done. If within the warranty period, identical materials are unavailable at the time of repair or replacement, Ashley gives you two options to return its product by mail or by visiting any of the Ashley furniture stores. a.m. to 7 p.m. (CT) state. Some stores have much better furniture warranties or protection plans than Ashley Furniture. Makes sense since its junk anyways. 4. The chair was not returned in same box it came in, I explained to lady on phone, the box it was delivered in was a torn up mess. So Ahsley Furniture makes it a little easier to choose a plan. Here are some easy steps to go through, if one wants to return the merchandise by paying a visit to the nearest store: Ashleys stores operate individual return policy. costs associated with transporting the furniture or parts from your home to the retailer or from the in these Limited Warranties, warrants the following products and parts against material manufacturing Ashley will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card. Normal body impressions on an innerspring mattress less than one and one-half inches (1) in depth. So apparently their furniture is only to look at but not touch. Include initial delivery slip along with the product packaging box. If you cancel after the first 30 days, youll receive a prorated amount of the total paid for the plan. She said if they couldnt fix any damages, then the furniture would be completely replaced. The short answer is YES, it works as a fantastic soil retardant. For Standard Deliveries where a manufacturing Recliner Mechanisms. or part not in conformity with these Limited Warranties. If the retailer you This was in Dec 2021. Maeganstrother@yahoo.com, I bought a bed for my son at ASHLEY FURNITURE with 5 years Insurance the bed broke I called send pictures of the damages of the bed had they said they where going to send someone to come check it out weeks past didn't hear anything this just happen 2022 I called back they said they deny it they can't do anything about it. Over 85% of their couches and loveseats have fake cushions that are not removable. to resist, I purchased my bedroom set, including the mattress, in Jan 2018 along with the warranty; after 4 yrs of having it, my mattress began to fail. As far as cost its not cheap. It may appear that your new mattress is sagging when it is really the lamps, electrical components (other than light bulbs), recliner pull cords and handles satisfy the Limited Warranty requirements. Ashley Furniture HomeStore can provide you with replacement parts and services if necessary. may compress. I am currently sleeping on a mattress with broken springs because I cannot stand to deal with this place anymore. Return details for item composed on the packing checklist. in these Limited Warranties, warrants the following Ashley products and parts against material manufacturing tears, Ugh so ticked off. Really horrible. These Limited Warranties do not apply to any products that have been altered by any person, dealer, or Based on the Ashley Furniture Return Policy, return your item within 30 days from acquisition. What did they say? below. service, contact Ashley in writing or call our Customer Service. Refunds or credit ratings are based upon repayment methods made use of to purchase. Willow Lingerie Chest (Distressed Black) Progressive Furniture. The Most consumer advocacy experts advise that this kind of protection plan is statistically not worth the cost and that some plans border on being consumer scams. Montage 5-Year Premium Protection Plan by Montage Furniture Services (MFS) allows you to live by its motto - "Go onlive a little" - and enjoy your new furniture. Please select the Ashley website you wish to view. What is covered under Ashley Furniture warranty? Third Party Product Warranties: You must make those arrangements with the retailer. ASHLEY alone wit the WORTHLESS Lying SORRY A== FORSCHLER`S can go to hell, I`ll never buy another product from either ! Warranties for the Warranties do not apply to (i) merchandise that was, at any time, used as a floor sample or display model, Firmly pack in addition to all the various other accessories will certainly be just accepted. IN NO EVENT SHALL ASHLEYS RESPONSIBILITY BE OTHER THAN ITS SOLE OBLIGATION TO REPAIR OR REPLACE THE Ashley says they have nothing to do with this company Please The printed materials on display at Ashley and what is given out with the Guardsman contract, and their printed materials throughout the Ashley store clearly says that pet fluids are covered, and says that punctures, cuts, tears, and rips are covered and says nothing about a denying manufacturing defects. Dont allow your mattress to get wet because some of the upholstery materials The answer is yes, they do work however; there are some things you need to consider. accordance with applicable state law. Warranty is a scam. What a scam. I called to file a claim on the warranty I purchased. defect is discovered after the 30-day return period, consult the manufacturer's warranty, if I want to join your suit. Save your sales receipt. number listed in your emailed order confirmation for assistance within 72 hours of delivery. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, Good luck to all. Each fabric has a cleaning code that is provided by the manufacturer of the fabric. Save my name, email, and website in this browser for the next time I comment. Returns are not excepted by the company after 30 days. pay, within one year from the date of and all shipping and transportation costs. We want our money back. with this insurance ITS A SCAM I won't be coming here again . APPLY AFTER THAT PERIOD. they gave me the excat same runaround'. All products that have a PIC warranty applied will have a 5 year warranty. We rarely use the living room and the dog is typically confined to the other side of the house. Product Defect I didn't know there was a separate contract, I had to beg for a copy which I didn't find out until one year later. In my opinion, the Ashley Furniture Protection plan is not worth it. What do you want to do? They need to act quickly, or I will see to establish a class-action lawsuit against Ashley and Guardsman, both individually and jointly. One good thing about the Premium Protection Plan is how easy it is to file a claim. Also the zippers on cushions. Binary Customer Service Phone Number: 1-800-477-2222. related It is now 2/4 and I have been promised 4 different . Cushion (as defined in the topical Customer Care 866-436-3393, Monday through Friday, 7 Do replace the old foundation when purchasing a new mattress. For Standard Deliveries where a manufacturing defect is discovered after the 30-day return period, consult the manufacturer's warranty, if any. Ashley Warranty and Retailer Information Ashley Industries, Inc. Attn: Consumer Affairs One Ashley Way Arcadia, WI 54612 Customer Service Phone Number: 1-800-477-2222 December 2014, Ashley Industries, Inc. All rights reserved. SO Unfeasible as a military family so we are SOL with offering of $149 warranty refund but our beset needs replaced that will do nothing to replace $1000 bed set! We use cookies to ensure that we give you the best experience on our website. retailer or (opening, She explained that if we bought the Guardsman Elite Furniture Protection Plan, our purchases would have bumper-to-bumper protection for 5 years; it even covered damage (cuts or urine) from animals. They're available Monday-Friday from 7 a.m. to 7 p.m. (CT) and Saturday from 7 a.m. to 5:30 p.m. (CT). it. resiliency or a material manufacturing defect. There are too many loopholes in Ashley Furnitures plan that allows them to get out of covering the claims. A mattress or foundation that is not defective. They said they were waiting on parts then a week later said its not covers and its normal wear and tear! I have a leather couch in my home office that is over 15 years old. I paid $450.00 for the 5-year warranty. Cant clean my couch because after urine dried the stain is no longer visible on my DARK COUCH. You walk into the room to find your toddler drawing on your new kitchen table or you come home to the dog ripping up your brand new couch. If you'd like to finance your purchase on our AFHS Card, please pay your delivery fees and taxes within More ways our trusted home experts can help Sales 1-800-737-3233orChat Now shop furniture shop furniture Furniture Living Room Furniture Sofas IF IT HAD REASON TO KNOW IN ADVANCE THAT SUCH DAMAGES WERE POSSIBLE. We purchased a Recliner during Covid from the online website, they delivered 2 and charged me for 2, we only ordered one, we took them to the local store and my husband was told, we cannot take online purchases back at the store, you will need to reach the return dept and get them returned, well that has been a big joke, I have called everyday since April, I get told leave a message due to high volumn calls, I have called the store multiple times and have been on hold for as long as 2 hours waiting on customer serv rep to answer the call. centers, in an upright and closed position and keep hands and feet clear of mechanism. INDIRECT I will copy this letter and give it to my attorney, complaint about homestore in D'Iberville MS, Furniture I ordered 11 months ago delivered damaged. Once a product is more than a year old, Ashley states that its manufacturer's warranty is void and, in turn, Guardsman says that, even though they are the extended warranty, manufacturer's defects are not covered. In case exception damage or malfunctioning item. Canada Terms & Conditions (Except British Columbia Province) British Columbia Terms & Conditions Mattress 10 years of protection against accidental damage including rips and tears. Many quality steps are taken to ensure your products arrive to you in excellent condition. UPDATE: The Ashley Furniture DuraBlend False Advertising Class Action Lawsuit was dismissed on October 27, 2017. Any product names, logos, brands, and other trademarks or images featured or referred to within the return-policy.net website are the property of their respective trademark holders. DO NOT PURCHASE!a warranty from Ashley furniture. We had just gotten married and was tapped financially after we spent the last of our budget for our bedroom furniture. ASHLEY DOES NOT PROVIDE ANY WARRANTIES REGARDING PRODUCTS MANUFACTURED BY THIRD PARTY COMPANIES. Here is the scam as we see it. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); All Rights Reserved to Return Policy Guide2022. that which is contained in these Limited Warranties. Height of bed with mattress and foundation or bed frame fully NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF ASHLEY WITH RESPECT TO THE PRODUCT AND uses, (ii) merchandise that was, at any time, used as a floor sample or display model, (iii) any merchandise Must notify Ashley Furniture within 7 calendar days after the issue appears. Once the item is been returned, the reimbursement will be released. Email: Customers can also mail them on Cagroup@ashleyfurniture.com. or implied, cover only normal household usage. shipping, delivery, and handling charges are nonrefundable, and return shipping or pickup fees For the price I spent, this furniture is way worked than Ikea. Zara Return PolicyKey Things to Remember from The Zara Return PolicySpecial Conditions to Full Fill Return policies of popular merchants in the world, Disclaimer - All products, services and company names are trademarks or registered trademarks of their respective holders. They got me for $250 in which they said after 3 yrs I could use for furniture protection plan or toward another piece of furniture. First off, I dread going into furniture stores. If you wait too long, they could claim that the incident was too long ago and they wont cover the claim. The other day we noticed a stain on the couch. Wow, so many complaints. Finally trapped all if them but they destroyed my beautiful sectional. or foundation. flattening of nap, pilling, fading, or shrinking and is not valid when heavy soiling or abuse is evident. You can use the credit on anything that is at least twice the amount of the credit. contact the store where you made the purchase. When you know your target store to return your product, pack your product in the original packing. furniture The Guardsman's website even mentions these coverages! Limited Warranties also do not cover protective finishes, velvets, and velvet types, since by their very Horrible experience. Ashley furniture warranty 5 year protection plan, BESPOKE WALNUT SIDEBOARD WITH GRANITE TOP, CONVERTED TEAK BOARDROOM TABLE TO ROSEWOOD DINING TABLE, FRENCH POLISHING A DARK HANDRAIL TO LIGHT, LARGE HAMPSTEAD PROPERTY FRENCH POLISHING, NEW SOLID HANDMADE IROKO DINING TABLE FOR SALE, RESTORING GRADE II LISTED OAK ENTRANCE DOORS, Living rooms with brown leather furniture, Used furniture stores near me that deliver, How to get musty smell out of old furniture, Home depot patio furniture sets clearance, Better homes and gardens furniture collection, Do buyers keep the furniture on texas flip and move, Used french provincial furniture for sale, Colour recipes for painted furniture and more, How to identify vintage woodard patio furniture. It never happened! If you get the defective item, you need to call the customer service number within 72 hours. Please people do not waste your money on Ashley furniture. This is not good and I'm feeling cheated. In case packaging got rid of as a part of In-Home Delivery, because situation, please re-pack it once more to prevent from any other damages. Items delivered by Standard Shipping that were received damaged or have a As Ashley Furniture's couches are inferior, as they cannot be easily repaired because of their fake cushions and uneven stitching, we expect them to remove the couch and loveseat from our house after refunding to us the full purchase price of the coach and matching loveseat including taxes and delivery charges and refund the money spent on this useless Guardsman Policy scam. The man who came said he couldnt repair the couch, as the tear was in a seam and since the couch's cushions weren't really cushions, but were attached to the couch, it would be difficult to repair. We are having similar problems. Now you can schedule a pickup or drop off at the carrier of your choice or UPS drop-off. According to the Ashley Furniture mattress return policy, you have between 30 to 120 sleeping nights to try out the new mattress that you bought. retailer. Ashley Furniture HomeStore is so expensive because it is the first company which provides a lot of varieties of furniture in the form of Ashley furniture and now the companys store located in up to 800 location in the whole world. The mattress must be continuously supported by a matching foundation with an appropriate bed frame. I am in the same situation. Have you purchased any furniture from the company but you are not satisfied with the furniture, you can easily return that product back to Ashley Furniture? They failed to mention that I could only use it as a discount towards $1400 purchase of more furniture. The Webbed Seating System is the webbing used to support the seating area. I will be so upset if it is not covered. My kitchen table is the same way. Please refer to the Mattress & Foundation Care from which you purchased the product. mattresses In many cases, we can provide you with replacement parts and service as needed. However, claims on mattresses must be reported within 5 days of the occurrence to have them covered. If so, I would definitely be a part of it. This company is a fraud and after spending thousand and thousand of dollars on them I will no longer come back. Come to find out GBS has a separate contract that says springs are not included. Product defected however still in warranty then Ashley will certainly assist you to trade that product back. This is the one tied to your original shipping address. with the retailer to schedule the transportation of the furniture or parts from your home to the retailer or