Can I refund my ticket after I make my purchase? The Crown Club Rules govern your Crown Club Account. Restrictions may apply, including that Regal may cancel or withdraw such Other Benefits. Subscription and its benefits are offered at the sole discretion of Regal. 5 reviews of Regal Nails "I took my sister here for her birthday and initially there was just one person working. How about on Regals website? Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regals mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. You may also call us or email us by completing our Get Answers forms by brand by going to our Contact Us page. Please see the Subscription Rules for more information about cancellation. Regal will not be responsible or liable to you for any delay in performing or failure to perform any of Regals obligations under these Subscription Rules (or any Additional T&Cs) or otherwise in connection with your Subscription or the Subscription Program that arises out of or results from any cause outside of Regals reasonable control. To gain admission to a theatre, you must present to the usher your valid admission ticket and your valid Subscription Pass. Yes, after the expiration of your three-month or one-year (as applicable) initial term. The rating board uses the criteria you as a parent use when deciding what is suitable viewing for your child. When you get to the theatre, you can walk directly up to the ticket attendant (i.e. I have called several times and have left a message, all to no avail. Can I get a refund if my Subscription is cancelled? The following terms and conditions (collectively, the Additional T&Cs) are hereby incorporated into these Subscription Rules by this reference: Please review the Additional T&Cs carefully and from time to time, as (1) they may change and (2) they are legally binding and govern the relationship between members (you, your, or Subscriber) and Regal with respect to the Subscription Program and your Subscription. Choose a screening type. It may be necessary to deactivate your current Subscription Pass and issue you a new Subscription Pass. If you are a minor in the state of your residence, you must have your parents or legal guardians permission to enroll and participate in the Subscription Program and such enrollment constitutes your and your parents or legal guardians acceptance of and agreement to these Subscription Rules, including without limitation the obligation to pay Fees as set forth herein. Kiosk ticket sales are an important service for our guests. We asked for a restart but that didn't happen. Have customer service experience? Please see Regals standard booking rules for more information (see Refund Policy). Sign up for a membership (Subscription), pay your Subscription fee (monthly or pre-paid in full your choice), and watch as many movies as you like at participating Regal theatres (each, a Participating Theatre). You can contact Regal customer service via chat, email or phone. Can I transfer my Subscription to someone else? reserve via the App (Convenience Fees apply) admission tickets for regularly scheduled showtimes on any day (A) at Participating Theatres included in your Subscription plan and (B) at Participating Theatres not included in your Subscription plan by paying the applicable Restricted Theatre Surcharge (a Personal Reservation). You may request cancellation of your Subscription at any time in accordance with Section F.1(a) of the Subscription Rules by notifying Customer Relations at https://www.regmovies.com/rcc/contact-us. Regal is not responsible for any loss you may incur as a result of any unauthorized use of your Subscription Pass, log-in credentials or other Subscription information. Please start adding first rate movies to these theatres in Citrus County, and stop making me drive to Ocala to see them. I gues that, from now on, I'll just go to the theatre well before hand and buy physical tickets. But the women that make up Regal's customer service team make it look easy, and can still find time at the end of a busy workday to celebrate a birthday with a party that brings the team together. No. If you cancel your Pre-Paid Subscription Plan under Section F.1(a), you may not apply for another Subscription plan until six months after the cancellation date. Escape completely on a Princess Cruise. Yes. ), If you want to use your Subscription to obtain admission tickets for (i) premium format showtimes (e.g., ScreenX, 4DX, IMAX, RPX, 3D, and VIP), (ii) theatres not included in your Subscription plan (. The Crown Club is a free rewards program where you earn credits for purchasing admission tickets and concessions and redeem such credits for rewards. Please contact Customer Relations (see Section G.7(a)) to discuss any issues with your Subscription that arise in connection with a change to your mobile device. It will show as a pending request in your subscription details. Choose the state in which your theatre is located to see a list of what movies are being shown that offer the captioning and descriptive audio, as well as their showtimes. Your Subscription Pass and Photograph will be used by Regal for identification and fraud prevention purposes and to facilitate Reservations, issuance of admission tickets, redemption of Reservations and admission tickets, and other benefits (Other Benefits) such as special events, bonus credits, promotions such as the Movie Bonus program, discounts and special offers. The number, location and hours of operation of Participating Theatres in any area may change from time to time during your Subscription. Present the barcode on your phone to the usher at the theatre for admission. These boards can cause slip, trip and fall hazards for our guests as well as our staff. A patron desiring to purchase multiple tickets must provide a valid photo I.D. To the extent of a conflict between these Subscription Rules, on one hand, and any of the Additional T&Cs, on the other hand, these Subscription Rules shall control. To me, it seemed like there actually is no Customer Relations Dept., and that Fandango simply offers a "dummy" number. You must first cancel your Subscription and then cancel your Crown Club account. Each Subscription has an initial, non-cancelable term of either three months or one year (depending on which plan you choose), subject to certain limited exceptions set forth in the Subscription Rules. Do Subscription Program members receive any other benefits? Costumes with Masks and Props: Protecting the safety of our clientele and cast members is always top priority at Regal Entertainment Group. If you change mobile devices, access to your Subscription will be disabled on your old device and must be activated on your new device. I dont see it. Hours may fluctuate. Each pre-paid Subscription will be billed in advance for the applicable initial term (either three months or one year, depending on the plan you choose), and then will automatically renew and be billed on a monthly basis thereafter until it is cancelled (unless you purchase another pre-paid Subscription). (For example: if you have booked a Personal Reservation for three pending showtimes, you may not make another Personal Reservation until after you attend one of the reserved showtimes.) Can I enroll in person at a Regal theatre? Convenience Fees apply to all Reservations. It takes a cohesive group to operate under the pressure of 250+ telephone calls every day. No, the rating system is strictly voluntary and carries no force of law. The Rockstars of Regal Customer Service. G - General Audiences-- All ages admitted. Where is it? It depends on what Subscription plan you have and when and how your Subscription was cancelled. Signifies that the rating board believes that most American parents would feel that the film is patently adult and that children age 17 and under should not be admitted to it. Rough or persistent violence is absent; sexually-oriented nudity is generally absent; some scenes of drug use may be seen; some use of one of the harsher sexually derived words may be heard. Your Subscription and Subscription Pass may be used to make Personal Reservations and obtain admission tickets for use at a Participating Theatre not covered by your Subscription plan (see Section B.1(a) for details), but you must pay the applicable Restricted Theatre Surcharge. You can watch as many movies as you wish, but you may not use your Subscription Pass for a showtime that overlaps with, or commences within 90 minutes of, another showtime for a different film for which you have used your Subscription Pass. Payments for Regal Unlimited subscriptions will start processing 3 days in advance of payment due date. General Information about the Subscription Program. Our office hours are Monday - Friday, 9:00 a.m. - 5:30 p.m. Eastern Time, excluding holidays. Was trying to buy tickets online with a gift card. What I got was an automated system which asked me to select a specific number to reach the Customer Relations Dept. You may use a valid Regal gift card to pay Fees. Alternatively, if youre attempting to book a reservation for that day, you can obtain an admission ticket at the box office or an in-theatre kiosk. Check Movie Club Credit Balance. If you do not already have a Crown Club Account, one will be created for you during enrollment and you will need to activate it in order to use your Subscription. Reservations and admission tickets are subject to availability. REG reserves the right to refuse entrance to anyone that cannot present valid photo identification along with a ticket for the proper show time of the R rated film. Overview of Regal Cinemas complaint handling. Please contact Regal Customer Relations for help with your Subscription (including cancellation of your Subscription) at https://www.regmovies.com/rcc/contact-us (Customer Relations). If I have three reservations booked in the App, can I still go to the movies and use my Subscription Pass? Enjoy the movies app you've been looking for, and book your movie . Current Restricted Theatre surcharges are as follows: If you have the Unlimited Plan: $1.50 for a Restricted Theatre offered under the Unlimited Plus Plan, and $3.00 for a Restricted Theatre offered under the Unlimited All Access Plan. Do I need an active Crown Club account in order to enroll? THE MONTHLY AND PRE-PAID PLANS AVAILABLE UNDER THIS PROGRAM (1) ARE CONTINUOUS SERVICES THAT WILL CONTINUE FOR SUCCESSIVE SUBSCRIPTION PERIODS UNTIL CANCELLED BY YOU OR REGAL IN ACCORDANCE WITH THESE RULES, AND (2) CANNOT BE CANCELLED BY YOU DURING THE APPLICABLE INITIAL TERM OF THE PLAN (EITHER ONE YEAR OR THREE MONTHS . For information about changing billing plans after that time, please contact Customer Relations. 2023 ForLocations.com All rights reserved. Can I change my Subscriptions billing plan (i.e., monthly vs. pre-paid)? Subscription fees are set forth in the App (Subscription Fees). NC-17 -- No One 17 and Under Admitted. Therefore, REG does not allow admission to our locations for guests of any age wearing a mask, face paint or face-obscuring hood; or possessing weapons, props or fake weapons. Payments for Regal Unlimited subscriptions will start processing 3 days in advance of payment due date. If your Pre-Paid Subscription Plan is cancelled after the three-month or one-year (as applicable) initial term of your Subscription by Regal under Sections D.2(c), D.2(f) or F.2(b), you may be entitled to a refund of a portion of the up-front Subscription Fee allocable to the period beginning on the first day of the month following the month in which such cancellation occurs and ending at the conclusion of the then-current Pre-Paid Subscription Plan term, such refund to be determined by Regal in its sole discretion. I am a Regal Card member. Submitting a film is purely a voluntary decision made by the filmmakers. Warren East 20 - You must be 21 or older to enter the Warren 21 wing. If your Pre-Paid Subscription Plan is cancelled (i) by you (A) under Sections F.1(b) or G.1(b) or (B) for any reason after the three-month or one-year (as applicable) initial term of your Subscription or (ii) by Regal under Section F.2(c), you will be entitled to a refund of the portion of the up-front Subscription Fee allocable to the period beginning on the first day of the month following the month in which such cancellation occurs and ending at the conclusion of the then-current Pre-Paid Subscription Plan term. Unfortunately, no. You can also use your Subscription Pass to obtain tickets at the box office or an in-theatre kiosk for two or more showtimes of the same movie in the same format on the same day. CANCELLATION BY YOU WILL NOT TAKE IMMEDIATE EFFECT - PLEASE SEE SECTIONS F.3(B) - (D) BELOW FOR INFORMATION REGARDING CANCELLATION EFFECTIVE DATES. PG-13 - Parents Strongly Cautioned -- Some material may be inappropriate for children under 13. Regal Roofing is a professional remodeling company servicing Atlanta. Hours of Operation: Monday - Friday 8:00 a.m. - 5:00 p.m. Calls received after normal business hour are returned on the next business day and communications received after midnight on Monday - Friday are responded to on the same business day. Regal Entertainment Groups policy for a Childs ticket is age 3 to 11. Patrons 17 to 20 years of age may only purchase more than one ticket if they are able to provide photo I.D. Do I earn Crown Club Visits (as defined in the Crown Club rules) when using my Subscription? Regal Entertainment Group theatres have specific ticket pricing based on market or territory. Customers are the ones who make it possible for Fandango to exist. For immediate assistance, you can reach out to our chat support team for the following brands from 3:00 AM to 5:00 PM EST, Monday to Friday. Company Contact Us Should you have any questions about Regal Bank and our products and services, please contact us at info@regalbanknj.com or 973-716-0600. customerservice@regalbanknj.com To report a lost or stolen debit card, please contact 1-. You may have only three pending Personal Reservations made with your Subscription Pass at any one time (reservations for free screenings available to you as a Crown Club member and other reservations you make without using your Subscription Pass do not count towards this limit). What about to use my Subscription? If Regal cancels your Subscription under Section F.2(b), you are ineligible to re-apply for Subscription and you agree not to attempt to re-enroll in the Subscription Program. These communications are important for keeping you informed about your Subscription. A two-thirds secret ballot vote of those present on the Appeals Board may overturn a rating board decision. The NC-17 designation does not, however, signify that the rated film is obscene or pornographic in terms of sex, language or violence. Click Apply. Both programs use the Regal Cinemas mobile application. In consideration of all our guests, Regal Entertainment group asks that you please refrain from using cell phones, pagers, or any other personal communication device while in the auditorium. Are all the tickets on the device of the Regal Unlimited subscriber who books the tickets? 2023 , To the extent set forth in Section G.5, the. However, our admission policies may be modified periodically as necessary to ensure, to the extent possible, the safety of our guests. Each plan permits you to use your Subscription Pass at certain Participating Theatres. The purchaser must also attend the movie for which the additional tickets are purchased. A Reservation may be cancelled in accordance with. Select a movie and showtime, and then proceed to purchase the ticket. For tickets purchased through other ticketing agencies, guests must contact the agency direct before the scheduled movie showtime to request a refund. Yes. Thin, in itself, is shameful. Senior tickets are valid for adults 60 years and older. Regal Entertainment Group Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 129 reviews Location All Ratings by category 3.5 Work-Life Balance 2.8 Pay & Benefits 3.0 Job Security & Advancement 3.3 Management 3.5 Culture Sort by Helpfulness Rating Date Language When we got to the theater, as has happened in previous visits to this location, no one was at either entrance to check . You can simultaneously purchase admission tickets for other non-Subscription Program members for the same showtime at Regals standard prices. Purchased through other ticketing agencies, guests must contact the agency direct before scheduled... 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