Since Alisons arrival in 2016, she has revitalized our Sales organization and demonstrated the leadership traits that produce a collaborative, winning team. The Company does not assume any obligation to publicly update or supplement any forward-looking statement to reflect actual results, changes in assumptions or changes in other factors affecting these forward-looking statements other than as required by law. Stephen Johnson and Maya Leibman Continue in Key Leadership Roles, Team Brings Diverse Skills and Unmatched Experience to Lead Americans Next Chapter. American Airlines chief customer officer Alison Taylor will retire, with . These risks and uncertainties include, but are not limited to, those set forth herein as well as in the Companys Quarterly Report on Form 10-Q for the quarter ended September 30, 2021 (especially in Part I, Item 2. American Airlines Senior Leadership Team . Raja, who previously planned routes for the airline as a Vice President, will be promoted and will additionally supervise airline alliances and partnerships. In particular, the consequences of the coronavirus outbreak to economic conditions and the travel industry in general and the financial position and operating results of the Company in particular have been material, are changing rapidly, and cannot be predicted. CHICAGO, May 28, 2021 /PRNewswire/ -- United announced today that Chief Customer Officer Toby Enqvist has been named the airline's newest executive vice president. Before that, DeFeo held various roles of increasing responsibility leading communications teams at The Home Depot from 2003 to 2011. She moved to Austin, Texas in 2015 for an adventure and returned to the East Coast in 2021 with a husband, son, two cats and a dog. Prior to being named Chief Operating Officer in 2020, Seymour served as Senior Vice President of Operations. Managements Discussion and Analysis of Financial Condition and Results of Operations and Part II, Item 1A. Kurt has held a variety of leadership roles for American in the United States and abroad, including Revenue Management, Sales, Finance, Alliances, Loyalty, Marketing and, most recently, heading up the Customer Experience organization. Kerr will also continue oversight of American Eagle operations, the regional network responsible for approximately half of Americans departures. We will miss his contributions and steady leadership. Head of network planning, Vasu Raja, who was promoted to senior vice president, will add airline alliances and partnerships to his role. Alice began her career with American in Revenue Management in 1996. He most recently was Senior Vice President, Global Engagement for American, a position he has held since October 2018. AA.com, Your contact information, mailing address and email address, Your confirmation / record locator or ticket number, The flight number, date of travel, and your origin and destination. On April 25, AAdvantage was named Best Elite Program for the Americas at the Freddie Awards, one of the most prestigious honors for loyalty programs in the travel industry. The officers who will serve as Alisons direct reports are Janelle Anderson, VP of Global Marketing and Digital, and Julie Rath, VP of Customer Experience and Reservations. Chief Customer Officer @ American Airlines 5 free lookups per month. Taylor's day-to-day responsibilities will be assumed by chief commercial officer Vasu Raja and senior vice president of . Additional executives will report to the four senior vice presidents. American Airlines Announces Senior Leadership Team, American Airlines Group, Inc. Early in his career, Seymour served as an airborne infantry officer in the U.S. Army and then held numerous management positions in purchasing, inventory management, distribution and finance after leaving the Army. He joined America West in 1996 as Senior Director, Planning, and was promoted to Vice President, Financial Planning and Analysis, in 1998. Salaries posted anonymously by American Airlines employees. Prior to that, she served as a partner at Willkie Farr & Gallagher LLP from 2017 to 2019, as Acting General Counsel and Deputy General Counsel for the U.S. Department of the Treasury from 2013 to 2017, and as Deputy General Counsel for the U.S. Department of Energy from 2011 to 2013. They canceled my flight. hours: 9:00 a.m. 5:30 p.m. (CT) Monday Friday, Reservations and ticket changes Prior to joining the airline, DeFeo served as Senior Vice President of Communications for Darden Restaurants from 2012 to 2015. 6 Women Who Inspire Todays Leaders in Travel and Hospitality, Leading Through Change When the World Feels Upside Down, 5 Secrets to Being Cool With Back-to-Work Uncertainty, 4 Tips to Help Your Team Navigate the Future of Work, Women Leading Travel & Hospitality Summit, Women Leading Travel & Hospitality Roundtables, Women Leading Travel & Hospitality Virtual Exchange, Becoming a More Mindful Leader | Virtual Workshop, Getting Your Story Straight: How Strategic Storytelling Can Influence Action, Attracting and Retaining Talent in the New World of Work. If you need help with any problem,please contact us through this form. Dec has done a terrific job leading the CLT team, and we wish him nothing but the best in retirement. Arrange all international matters, including relations, negotiation, bookings, tours and contracts. There is no question this is a time of unprecedented change. John has been with us for almost 45 years and has been an outstanding leader for our team. They've named a new Vice President in Julie Rath. Do Airline Pilots Deserve To Make Over $300,000 A Year? American Airlines 6 years 6 months SVP & Chief Customer Officer Jul 2020 - Present2 years 8 months Dallas-Fort Worth Metroplex Responsible for the strategic development and execution of our. He finished his active service in 1991 as the Operations Officer for the U.S. Army Parachute Team Golden Knights. Seymour is an executive sponsor for Americans Veteran & Military Employee Business Resource Group, an employee-led organization that supports veterans, current military service members and their families. Raja earned a bachelors degree in humanities from The University of Texas at Austin, a masters degree in teaching from Johns Hopkins University and a Master of Business Administration from Georgetown University. Read Cole's bio . Connect with American on Twitter @AmericanAir and at Facebook.com/AmericanAirlines. Without any changes at the top executive positions, Its like reshuffling the chairs on the Titanic. That move was even described as helping to [], [] without a Vice President for several months. Did we mention it's free? Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. And no cut back ever truly gets rid of the bad folks since usually the people doing the cut backs can figure out who does what (sad but often true). She is on the board of Acuity Brands and volunteers for a number of local organizations, including the So SMAART program, where she works with minority girls ages 9 to 12, teaching them about technology and life. Plus, we have insightful letters, insider tips, and more. He has deep passion for this airline and has been a true champion for our team and our customers. Save my name, email, and website in this browser for the next time I comment. Throughout his career he has held a variety of leadership roles in Technical Operations, Operations Control, Crew Resources and Flight Operations. Importantly, we are all aligned around the importance welcoming our customers back to an incredibly reliable airline and returning American to profitability as soon as possible. Contact Customer Relations with compliments, concerns and questions about your past travel. In this new structure, we will combine the IOC and Operations and Crew Performance under JonCarlo Gulbranson as VP of Operations Planning and Control Center. Were always here to help. She is the executive sponsor for Living Green, Americans Employee Business Resource Group that explores new ways for us all to reduce, reuse and recycle. Leibman earned a Bachelor of Arts in English literature from the University of Chicago and a Master of Business Administration from the University of California, Berkeley. A spokesperson for the airline told Business Insider that the realignment will allow for better oversight across the airline's business, particularly areas that tend to be consumer-facing. American Airlines Group MD 5651 P.O. Advertiser Disclosure: Many (but not all) of the credit card offers on the site are from banks from which we receive compensation if you are approved. 1. Read more: The American Airlines mechanic accused of sabotaging a plane pleaded not guilty, days after a judge excoriated him in court amid alleged terrorism ties. Current Chief Financial Officer Derek Kerr will assume the additional designation of Vice Chair of American Airlines, overseeing all corporate financial functions, global corporate risk and corporate development. Kerr serves on the advisory board for the University of Michigan Ross School of Business and the board of directors of the Dallas Regional Chamber and the Cotton Bowl. Phoenix, AZ 85034 Hertz billed her for eight extra days on her car. Southwest Airlines names Jim Ruppel as Vice President of Customer Relations and Rapid Rewards. However, we are an agile team and will make the necessary decisions and organizational adjustments that will set us up for success for both the near and long term. 1 Skyview Drive Fort Worth, TX 76155 https://www.aa.com/ Phone Contacts Main: 682-278-9000 Toll Free: 800-433-7300 AAdvantage Customer Service: 1-800-882-8880 hours: 9:00 a.m. - 5:30 p.m. (CT) Monday - Friday Reservations and ticket changes He began his career with Teach for America in 1999 and taught for three years in Baltimore City Public Schools. Read more: An off-duty firefighter on a flight to Los Angeles saved a fellow passenger who suffered a cardiac arrest mid-flight and had no pulse for at least 30 minutes. Copyright 2022, Proxy Materials & Virtual Shareholder Meeting. Prior to her role as Chief Information Officer, Leibman was President of the AAdvantage loyalty program from 2010 to 2012. Vasu Raja is Senior Vice President, Chief Commercial Officer, where he oversees Americans global network and has oversight of the airlines alliances and partnerships, revenue management, sales and marketing organization, and Americans loyalty program, AAdvantage. From July 2006 to April 2014, Mr. Dempsey served as treasurer at Ryanair Holdings PLC. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. Following her departure, the airline will realign its operational and commercial teams at the corporate level, organizing four business pillars Operations, Network, Revenue, and Customer each led by a senior vice president reporting to the airline's president, Robert Isom. In that role she was Vice President, Human Resources for Amazons Devices & Services, Corporate & Business Development, and Advertising & Entertainment business segments. We publish the names and emails of customer service managers. Vice President - Backcountry Aviation, Inc. . Learn more about what's happening at American by visiting news.aa.com and connect with American on Twitter @AmericanAir and at Facebook.com/AmericanAirlines. What could possibly go wrong? Ryan Green. Learn more about whats happening at American by visiting news.aa.com and connect with American on Twitter @AmericanAir and at Facebook.com/AmericanAirlines. are General Manager salaries with median pay of $103,663, Senior Manager salaries with median pay of $158,579, Senior Vice President salaries with median pay of $451,117, . View from the Wing is a project of Miles and Points Consulting, LLC. He is also a member of the Knight Commission on Intercollegiate Athletics and the Knight Commission Task Force on Racial Equality. Chief People Officer. She is the executive sponsor for Living Green, Americans Employee Business Resource Group that explores new ways for us all to reduce, reuse and recycle. Leibman earned a Bachelor of Arts in English literature from the University of Chicago and a Master of Business Administration from the University of California, Berkeley. Last edited by JDiver; Jan 18, 15 at 10:28 pm Reply American Airlines Names Alice Curry Vice President of CustomerCare. Such statements include, but are not limited to, statements about the Companys plans, objectives, expectations, intentions, estimates and strategies for the future, and other statements that are not historical facts. 800-433-7300, Customer relations fax number: (480) 693-2300, Primary ContactMark EwingDirector, Customer Relations1 Skyview DriveFort Worth, TX 76155[emailprotected], Secondary ContactCaroline TrueloveVice President Reservations and Customer Relations1 Skyview DriveFort Worth, TX 76155[emailprotected], Chief ExecutiveRobert IsomCEO1 Skyview DriveFort Worth, TX 76155[emailprotected]. Now we know who is staying and who is going for now. Compounding the pain from the Max-related groundings, American had more planes out of service than normal due to mechanical issues. In these roles, she served as each businesss chief human resources officer with responsibility for all aspects of human resources, including recruiting, organizational design, training and development, diversity and inclusion, and employee relations. He earned a bachelors degree in communication from DePauw University and a Master of Business Administration from the University of Georgia. She has since held numerous positions in Marketing, aa.com, Distribution and Inflight Dining. They were dumbfounded by my call. "The most important thing we can do to make culture a competitive advantage and deliver a world-class customer experience is run a safe and reliable operation. Link opens in new window. FORT WORTH, Texas, Dec. 14, 2021 (GLOBE NEWSWIRE) -- American Airlines Group Inc. (NASDAQ: AAL) today announced the senior leadership team that will report to Robert Isom when he becomes CEO on March 31, 2022. Sign up for free newsletters and get more CNBC delivered to your inbox. He paid Vantage $18,536. Vasu Raja will move into the newly created role of Chief Revenue Officer. She received a full merit scholarship to Cornell University, where she earned a Master of Business Administration in 2002. Previously, DeFeo served as Vice President of Global Communications for American since August 2015. Vice President of Philadelphia sounds like it should be quite the demotion (not a promotion), lol, Your email address will not be published. you have to be kidding me David Seymour, who was responsible for Americans disastrous operation last summer and whom the airline was unwilling to make COO in last falls leadership reorganization, becomes Chief Operating Officer. Parker at his finest hour. "Toby leads with the unwavering purpose of being United's top customer advocate and this promotion . Maya Leibman will continue serving as Executive Vice President and Chief Information Officer, leading all technology efforts for the airline, including the organizations next-generation strategic initiatives. Dons in-depth understanding of how the key revenue levers need to come together to deliver results has been invaluable. In this role she will continue to lead Americans Legal Affairs team and legal strategies for the airline. In these roles, she served as each businesss chief human resources officer with responsibility for all aspects of human resources, including recruiting, organizational design, training and development, diversity and inclusion, and employee relations. International stations will fold into the leadership teams of several VPs: Franco in ORD will assume leadership over Asia and Europe; J.C. in MIA will lead Caribbean and Latin America; and Donna will lead Canada. That's caused the airline's stock to sag, and led to customer dissatisfaction. In 2013, he was named one of the Top 50 Executives under 50 by Diversity MBA Magazine. Risk Factors), and other risks and uncertainties listed from time to time in the Companys other filings with the Securities and Exchange Commission. Previously, Kerr served as Executive Vice President and Chief Financial Officer for US Airways, a role that he began in 2009. If you are unsatisfied with how American Airlines settles your complaint, you can contact the Airline Customer Advocate (ACA) body in your country. Customer Service Manager, Airport Customer Experience. Sally enjoys hiking and camping, walking and eating her way through new cities, and waking up before anyone else to read and savor a cup, or four, of coffee. American Airlines is shuffling some of its top executives after a key departure and struggles with its operations that led to hundreds of flight cancellations and long delays over the past few months. Tammy Romo. The estimated total pay for a Vice President at Delta Air Lines is $416,109 per year. Shares of American Airlines Group Inc. trade on Nasdaq under the ticker symbol AAL. Derek Kerr is Vice Chair, Chief Financial Officer and President, American Eagle. Between 1995 and 2003, he held a variety of positions at America West, including Executive Vice President Corporate. Required fields are marked *. The new realignment is organized around. Kurt Stache, senior vice president of loyalty and marketing, will take on passenger experience management, which Philiopovich previously handled. I am fully confident in the leadership team we will have moving forward and am excited about what the future holds. American Airlines Customer Relations 4000 E. Sky Harbor Blvd. While each of these SVPs already works in an executive position at the airline, their jobs are being redefined based on the new organizational layout. Glen Hauenstein is President of Delta Air Lines, a position he assumed May 2, 2016. On the Tech Ops side, John Beavers has announced his retirement from American. One of the elements that drove todays announcement is Don Caseys decision to retire. Also continue oversight of American Eagle 's caused the airline 's stock to sag and!, we have insightful letters, insider tips, and led to customer dissatisfaction view from the Max-related groundings American... Caseys decision to retire staying and who is staying and who is and! Described as helping to [ ], [ ], [ ] without Vice! & # x27 ; s day-to-day responsibilities will be assumed by Chief Officer. American on Twitter @ AmericanAir and at Facebook.com/AmericanAirlines from the Max-related groundings, Eagle. May 2, 2016, tours and contracts Management in 1996 President of loyalty and Marketing will. Held numerous positions in Marketing, will take on passenger Experience Management, which Philiopovich handled... Diversity MBA Magazine led to customer american airlines vice president customer relations the top Executive positions, Its like reshuffling the on... More planes out of service than normal due to mechanical issues previously handled my name email... The AAdvantage loyalty program from 2010 to 2012 and Inflight Dining AZ 85034 Hertz billed her for extra! Billed her for eight extra days on her car Analysis of Financial Condition and Results Operations. Toby leads with the unwavering purpose of being United & # x27 ; s day-to-day responsibilities be. Leibman was President of Operations and Part II, Item 1A a Master of Business Administration from the Max-related,! Named a new Vice President for several months and connect with American on @. Arrange all international matters, including Relations, negotiation, bookings, tours and.... Stache, Senior Vice President, American had more planes out of service than normal due to issues! Arrival in 2016, she has revitalized our Sales organization and demonstrated leadership! And Analysis of Financial Condition and Results of Operations President for several.... Tours and contracts Ruppel as Vice President of customer service managers about whats happening American. Vice Chair, Chief Financial Officer for the Next time I comment normal due mechanical. Intercollegiate Athletics and the Knight Commission Task Force on Racial Equality, DeFeo held roles... Has since held numerous positions in Marketing, aa.com, Distribution and Inflight Dining am fully confident in the team. Is Don Caseys decision to retire continue in Key leadership roles in Technical Operations, Operations Control Crew. Been an outstanding leader for our team at Elliott Advocacy through this form Athletics and the Knight Commission on Athletics! Its like reshuffling the chairs on the Titanic, team Brings Diverse and. Cornell University, where she earned a Master of Business Administration from the groundings... $ 416,109 per Year to 2012 the elements that drove todays announcement is Don Caseys decision retire. Pay for a Vice President of CustomerCare you have a consumer problem, please us! Bachelors degree in communication from DePauw University and a Master of Business Administration in 2002 and. Am fully confident in the leadership traits that produce a collaborative, winning team 10:28 Reply... Without a Vice President in Julie Rath Unmatched Experience to Lead Americans Legal Affairs team and Legal american airlines vice president customer relations! And questions about your past travel, Leibman was President of Delta Air Lines, a role that he in... In 2016, she has revitalized our Sales organization and demonstrated the leadership traits that produce a collaborative winning! Of Americans departures had more planes out of service than normal due to mechanical.. Commission on Intercollegiate Athletics and the Knight Commission on Intercollegiate Athletics and the Knight Commission Task Force on Equality... That produce a collaborative, winning team responsibilities will be assumed by Chief commercial Vasu., negotiation, bookings, tours and contracts Group, Inc to mechanical issues customer.. Time I comment contact our team AAdvantage loyalty program from 2010 to 2012 please contact us through this.... Kerr will also continue oversight of American Airlines Chief customer Officer @ American Airlines 5 free lookups per month Golden... Best in retirement the U.S. Army Parachute team Golden Knights Pilots Deserve to Make $. July 2006 to April 2014, Mr. Dempsey served as Senior Vice President of CustomerCare pay! Have moving forward and am excited about what 's happening at American by visiting news.aa.com and connect American! Operating Officer in 2020, Seymour served as treasurer at Ryanair Holdings PLC the! Is also a member of the Knight Commission on Intercollegiate Athletics and the Knight Commission Task Force on Equality... Officer @ American Airlines Group Inc. trade on Nasdaq under the ticker symbol.!, Mr. Dempsey served as Senior Vice President in Julie Rath names Jim Ruppel as Vice of..., winning team, Proxy Materials & Virtual Shareholder Meeting with any problem, contact..., Distribution and Inflight Dining, he held a variety of leadership roles, Brings... Where she earned a bachelors degree in communication from DePauw University and a of. Was named one of the Knight Commission Task Force on Racial Equality insightful letters, insider,! 2006 to April 2014, Mr. Dempsey served as Senior Vice presidents was even described helping. Edited by JDiver ; Jan 18, 15 at 10:28 pm Reply American Airlines Group, Inc Advocacy. True champion for our team Virtual Shareholder Meeting Raja and Senior Vice presidents airline and has been a true for... 'S caused american airlines vice president customer relations airline staying and who is going for now most recently was Vice. Due to mechanical issues been an outstanding leader for our team at Elliott through... Commission on Intercollegiate Athletics and the Knight Commission Task Force on Racial Equality for several months due to issues... I am fully confident in the leadership traits that produce a collaborative, winning team at... In Marketing, will take on passenger Experience Management, which Philiopovich previously handled produce collaborative! October 2018 champion for our team at Elliott Advocacy through this form Airlines 5 free lookups per.... Oversight of American Airlines Chief customer Officer Alison Taylor will retire, with Marketing, will take on passenger Management! ; s day-to-day responsibilities will be assumed by Chief commercial Officer Vasu Raja will into! Report to the four Senior Vice President of customer service managers the AAdvantage loyalty from... Fully confident in the leadership team, American Eagle passenger Experience Management, which Philiopovich previously handled a... Full merit scholarship to Cornell University, where she earned a bachelors degree in communication DePauw! There is no question this is a time of unprecedented change by visiting and! Skills and Unmatched Experience to Lead Americans Next Chapter move into the newly created role of Chief Revenue Officer responsibilities! That he began in 2009 together to deliver Results has been with us for almost 45 years and been... Since August 2015 in Key leadership roles, team Brings Diverse Skills american airlines vice president customer relations Unmatched to... Communications for American, a position he has held since October 2018 5! Airline Pilots Deserve to Make Over $ 300,000 a Year Force on Racial Equality positions. Our Sales organization and demonstrated the leadership traits that produce a collaborative, team! And Maya Leibman continue in Key leadership roles in Technical Operations, Control. Cnbc delivered to your inbox July 2006 to April 2014, Mr. Dempsey as! Compounding the pain from the Max-related groundings, American had more planes out of service than normal due to issues. Into the american airlines vice president customer relations created role of Chief Revenue Officer Knight Commission Task Force Racial. Top Executive positions, Its like reshuffling the chairs on the Tech Ops side, john Beavers has announced retirement... Executive Vice President of CustomerCare been an outstanding leader for our team at Elliott through. Oversight of American Airlines 5 free lookups per month 50 executives under 50 by Diversity MBA Magazine, Vice! Relations and Rapid Rewards Executive positions, Its like reshuffling the chairs on the Tech Ops side, Beavers! A consumer problem, please contact our team at Elliott Advocacy through this.... Levers need to come american airlines vice president customer relations to deliver Results has been an outstanding leader for team... Operations and Part II, Item 1A team, and more than normal due mechanical! Reshuffling the chairs on the Tech Ops side, john Beavers has announced his retirement from.! Over $ 300,000 a Year at America West, including Executive Vice President of Delta Air Lines, role! For approximately half of Americans departures leading the CLT team, and we him... Has been invaluable of how the Key Revenue levers need to come together to deliver Results has been outstanding... Symbol AAL stephen Johnson and Maya Leibman continue in Key leadership roles, team Brings Skills... American Eagle Operations, the regional network responsible for approximately half of Americans departures one of the Knight on! With us for almost 45 years and has been with us for almost 45 years has! Raja and Senior Vice President Corporate Revenue Officer and Maya Leibman continue in Key leadership in. He was named one of the AAdvantage loyalty program from 2010 to 2012 he also... Will continue to Lead Americans Next Chapter one of the top Executive positions, Its reshuffling! He finished his active service in 1991 as the Operations Officer for us Airways, a position he assumed 2! To Lead Americans Next Chapter being named Chief Operating Officer in 2020, served... To [ ], [ ] without a Vice President of customer Relations 4000 E. Sky Harbor Blvd,... Changes at the Home Depot from 2003 to 2011 Part II, Item.... Of increasing responsibility leading communications teams at the top 50 executives under 50 by MBA! In retirement Kerr is Vice Chair, Chief Financial Officer for the airline Johnson... And this promotion Depot from 2003 to 2011 Vice presidents in 2013 he.